Ramdas Pai
Customer Representative @Nationwide Building Society
Signup · Get unlimited contacts
WORK HISTORY
Customer Representative @Nationwide Building Society
Birmingham, GB
As a Customer Representative at Nationwide Building Society, supporting members across in‑branch, phone, secure messaging, and digital channels. I focus on clear communication, efficient issue resolution, and delivering a smooth customer experience.My work includes:Account servicing: transactions, updates, mandates, and member verificationDigital banking support: troubleshooting login issues and guiding members through app and online servicesKYC & compliance: ID checks, fraud awareness, and following regulatory processesProblem resolution: investigating issues, identifying solutions, and escalating when neededSystem usage: CRM tools, knowledge bases, case management systems, and telephony platformsAccurate documentation: updating records and ensuring all notes meet audit standards.
EDUCATION
Amrita Vishwa Vidyapeetham
Master's degree, Visual communication
Amrita Vishwa Vidyapeetham
Bachelor's degree, Visual Communication
University of Birmingham
Master's degree, Management
Marimallapa's Pre-University College, Mysore
PUC
ABOUT RAMDAS PAI
I’m currently serving the wonderful members of Nationwide Building Society as a Customer Representative, where I focus on delivering clear communication, dependable support, and a consistently positive customer experience.Alongside my full‑time role, I freelance with The Pathfinder Organisation CIC as the Head of Creative & Marketing. Here, I lead digital storytelling and youth‑focused community initiatives, bringing together my strengths in visual communication, brand messaging, and creative strategy to design campaigns that inspire and uplift diverse audiences.My journey began at Cadbury World, where I built strong foundations in customer engagement, sales, and service excellence, skills that continue to influence my work today.With a Master’s in Management from the University of Birmingham, I’m driven to blend academic insight with hands‑on experience across customer service, creative leadership, and community impact. My goal is to use creativity, strategy, and people‑cantered thinking to make a meaningful difference, whether through supporting members, empowering young people, or shaping impactful digital narratives.Always learning, always evolving and always committed to work that creates value and inspires positive change.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.