Rakhi Gusain

Manager- Client Engagement @Quess Corp Limited

Gurugram, IN

Collaborate with delivery teams and monitor all aspects of the project, including communication, technology and development.Lead various customer projects simultaneously.Providing excellent service and support to the existing customers to build healthy relationships with them.Developing engaging business plans to approach new prospects.Execute customer engagement business analysis.Develop training programs to help the associated staff to support company objectives and goals.Conduct performance reviews and contribute towards resource management.Driving revenue growth and retention: To ensure, customers are getting the maximum value out of the product. By identifying mutually beneficial possibilities that align company solutions with customer needs.Resolving Client issues and concerns: When issues inevitably come up need to resolve them speedily and effectively. By collaborating with internal teams, such as product development and customer support, to ensure clients receive the best possible service and present their feedback when making company decisions.Developing account strategies: To achieve all of the above, need to create tailored account management plans that include goals, strategies and tactics for each client. Monitoring account performance: Tracking relevant sales metrics and analyzing key performance indicators (KPIs) enables account managers to measure the success of their account plans and identify areas for improvement. Regular meetings with key players on both sides of the customer relationship ensure the account plans are appropriate and produce the desired results.