Rajiv Ravishankar

Cloud Operations Engineer @iTmethods

Toronto, ON, CA

At iTMethods, our vision is to transform the way enterprises deliver software. We enable this with our managed Saas platform to help automate, scale and optimize enterprise environments for continuous software delivery and integration Demand Forecasting and Capacity Planning – Creating and maintaining good visibility to cloud infrastructure usage and demand, planning and executing changes for provisioning capacity through rigorous change management protocols and ensuring efficient use of resources/automation Develop automation solutions and CI/CD code pipelines to improve and optimize operational processes and services (Cloudbees Jenkins, BitBucket, Ansible, Engage in the configuration, maintenance and support of customer environments; code deployments, optimization, and various tools/technologies (Kubernetes, Docker, Bash, Infrastructure as Architect and implement monitoring, logging and backup solutions, identify issues proactively, and mitigate them to improve the customer experience (Datadog, StatusCake, OpsGenie, CloudWatch, CloudTrail, AWS Backup, Test/Audit/Review solutions to ensure a resilient, monitored, highly available, secure, and fault tolerant production delivery Troubleshoot and resolve escalated software and infrastructure related issues, alerts and challenges Act as a subject matter expert and implement DevOps best practices for enterprise customers Build, develop & document Operations Support processes for support teams to follow and act as an escalation point for Operations Support

Carnegie Mellon University

Bachelor of Science (BSc), Information Systems

Northwestern University

Master of Science - MS, Management Information Systems