Rajith Bhargav K J
System Engineer @Wipro
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WORK HISTORY
System Engineer @Wipro
Hyderabad, IN
Acted as the first point of contact (L1) for product-related support inquiries, diagnosing and resolving technical issues.Provided L2 support by troubleshooting moderately complex problems related to softwareconfigurations, performance, and connectivity.Collaborated with business teams and engineering groups for escalations, ensuring timely resolutionof high-impact incidents.Monitored Azure services (VMs, Monitor, Blob Storage) to ensure system uptime, reliability, and SLAcompliance.Designed and maintained CI/CD pipelines (Jenkins, GitHub Actions) to support stable and consistentdeployments.Supported and maintained Microsoft Dynamics 365 CRM, handling incident management, issueresolution, and configuration assistance.Documented troubleshooting steps, recurring issues, and solutions to enhance knowledge base andreduce resolution times.Partnered with QA, development, and infrastructure teams for bug fixes and process optimization.Created and maintained SOPs and runbooks for support operations, enabling smoother knowledgetransfer and team collaboration.
EDUCATION
Sathyabama Institute of Science & Technology, Chennai
B.E, Electronics and communication engineering
ABOUT RAJITH BHARGAV K J
Product Support Engineer with 2+ years of experience providing L1/L2 technical support, application monitoring, and incident resolution across Microsoft Dynamics 365 CRM, Azure DevOps, and merchant facing platforms. Proven ability to troubleshoot software configurations, connectivity issues, and production incidents while ensuring SLA compliance and system reliability. Skilled in collaborating with business, QA, and engineering teams to resolve escalations, optimize processes, and enhance customer experience. Strong background in cloud infrastructure monitoring, CI/CD pipelines, and report automation with a focus on service efficiency and continuous improvement.
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