Rajesh Pankajakshan

WORK HISTORY

EDUCATION

SKILLS

ABOUT RAJESH PANKAJAKSHAN

High-energy leader offering over 28 years of executive leadership experience in a high availability IT environment. Areas of expertise include: Customer Experience, Customer Management, Customer Success, Customer Support, IT Automation, Dev Ops, IT Transition, IT Program management, IT infrastructure solution design, Cloud Computing, SaaS, Software development, IT Operations, and Sales and Pre-Sales support for IT Solutions •IT leadership experience in domains such as Cyber Security, SIEM, Travel Technologies, Airline Solutions, Hospitality Technologies, HealthCare Technologies, Telecom & Media, BFSI and ITeS Technologies•Proven track record of improving customer experience, increased NPS, increased CSAT and enhanced customer support experience. Experience in executing transformation projects that improve operational efficiency and reduce costs.•Creative technologist with a strong application development foot-print and deep understanding of complete business lifecycle; resourceful and innovative business leader with a proven track record of multiple project transitions in various geographies including Middle East, Africa, North America and South America•Work towards reducing the costs of technology and the “cost to serve” while focusing on customer requirements•Study current technology trends and evaluate the usage and arrive at future road map•Develop strategic plans and implement the objectives of the information technology needs of the company to ensure the technology capabilities are responsive to the needs of the growth and overall objectives. Plan and manage the technology budgets and spends •Strong experience in managing IT Infrastructure using ITIL framework policies & GDPR, PCI DSS, HIPAA / HITECH, ISO27001 Standards, ISAE, ESCM information security compliance and certification process.