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Nithya M.

Customer Success Manager @Saviynt

Bengaluru, KA, IN
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Customer Success Manager @Saviynt

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Bengaluru, IN

EDUCATION

N/A

CMR Group of Institutions

Master of Business Administration (M.B.A.)

SKILLS

TelecommunicationsLeadershipCrmCustomer EngagementSales ManagementLead GenerationVendor ManagementChannel PartnersSolution SellingItil V3 Foundations CertifiedManagementSaasSales OperationsCustomer RetentionProfessional ServicesSalesService DeliveryProduct Innovation & EnhancementSalesforce.comKey Account ManagementManaged ServicesPre Sales & Post Sales ManagementTeam ManagementStrategic PlanningCompetitive AnalysisCustomer ExperienceStart-UpsBusiness DevelopmentCall CentersPre-SalesBusiness StrategyB2b SalesGo-to-Market StrategyDirect SalesPeople ManagementSales ProcessCall CenterBpoMobile DevicesCloud Computing

ABOUT NITHYA M.

At Plivo, my tenure as a Sr. Customer Success Manager revolves around a steadfast commitment to client prosperity, with a proven track record of propelling revenue growth and fostering robust customer relationships. Harnessing over a decade of expertise in customer success and CRM, I\'ve cultivated a dynamic portfolio, achieving a remarkable revenue attainment rate exceeding 130% in recent quarters.Strategically driving customer account value by 5 to 10 times the initial investment, my approach is tailored to elevate customer experiences through actionable product feedback. My role extends beyond traditional management to being a key influencer in product enhancement, directly contributing to increased satisfaction and business expansion opportunities.

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