Rajashekar Reddy

IT Project Owner @First Citizens Bank

Scrum Lead for onshore and offshore Scrum teams, coaching them to become self-organizing and cross-functional, collaborating with key stakeholders.• Implemented the CI-Wow Agile process for IT partners, promoting measurable, sustainable, and value-added practices within various teams.• Facilitated Scrum of Scrums ceremony to identify & track dependencies and program impediments & risks.• Communicated with stakeholders, escalate impediments, help manage risk, and drive relentless improvement for scrum masters and IT PM• Defined and executed enterprise cloud migration roadmap, transitioning 75% of workloads to AWS and Azure• Directed Agile and Waterfall project delivery for hybrid IT environments across multiple business units.• Facilitated sprint planning, backlog refinement, daily standups, reviews, and retrospectives across 4 teams.• Established ITIL-aligned governance framework for incident, problem, and change management.• Partnered with C-level executives to align IT initiatives with corporate strategy, boosting stakeholder satisfaction by 30%.• Worked with the Program Manager to understand and establish releases and associated functionality for all threads and scrums. This may include coordination with Environment deployment teams.• Helped manage overall implementation across releases and communicate progress to the Tech Program Manager or Program Manager• Managed implementation of AI-powered customer service chatbots and NLP-based ticket triage system, improving response times