Rajantha Samarakoon
Maintenance & Control Officer @CIBC
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WORK HISTORY
Maintenance & Control Officer @CIBC
Toronto, ON, CA
Managed end-to-end security and loan processing for retail and small business clients, ensuring accurate documentation, compliance, and risk mitigation.• Processed negotiable and non-negotiable loan/security documentation, including renewals, discharges, collateral mortgages, insurance claims, and registrations.• Reviewed and actioned system reports to maintain accurate client records and ensure timely follow-up.• Coordinated with branches to validate requests, resolve discrepancies, and deliver customer-focused solutions.• Trained and supported new staff on policies and procedures, ensuring consistency and knowledge transfer.• Recommended process improvements to enhance operational efficiency and client satisfaction.• Ensured strict adherence to compliance, privacy, and codes of conduct.
EDUCATION
Loyalist College
Artificial Intelligence and Data Science
ESOFT Metro Campus
PEARSON BTEC HND IN COMPUTING in Computer Software Engineering
Institute of Bankers Of Sri Lanka
Intermediate in Applied Banking & Finance
Aquinas College of Higher Studies
English Language
ESOFT Metro Campus
Advanced Excel
London Metropolitan University
BEng (Hons) in Software Engineering
Wesley College, Colombo
Business/Commerce, General
IDM Nations Campus
Advanced Diploma in Computer Networking and Hardware
ABOUT RAJANTHA SAMARAKOON
Experienced LEAN Six Sigma Analysis with a demonstrated history of working in the banking industry. Skilled in LEAN, Six Sigma, Tableau, PowerBI, Python, SQL and MS Power Platform. Strong support professional with a BEng (Hons) in Software Engineering (1st Class) from London Metropolitan University, UK and currently focusing on Artificial Intelligence and Data Science at Loyalist College in Toronto.
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