Raja Lakshmi Mavilla

System Administrator @Wipro

Hyderabad, TG, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

System Administrator @Wipro

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Hyderabad, IN

EDUCATION

N/A

Narayana junior college

Intermediate

N/A

Anurag Group of Institutions

Bachelor of Technology - BTech

N/A

NxtWave

Fellow at Nxtwave's CCBP 4.0 intensive

N/A

HRD SCHOOL OF EXCELLENCE

CBSE

ABOUT RAJA LAKSHMI MAVILLA

Worked as a System Administrator / IT Support handling incidents and service requests using ServiceNow. Responsible for ticket logging, categorization, prioritization, assignment, and closure within SLAs. Performed basic troubleshooting and coordinated with internal teams and external vendors for issue resolution. Monitored queues, managed escalations, supported shift handovers, and maintained clear documentation while following ITSM processes

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