Rainela Marcano
Client Success Manager @Second Nature
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WORK HISTORY
Client Success Manager @Second Nature
Manage an assigned portfolio of Property Manger customers and develop a success plan to deliver extraordinary experiences-Streamline the resident, property manager, and investor journeys by partnering with them to understand their objectives, create personalized solutions, and help them exceed their goals-Focus on ensuring the highest levels of customer success, prevent churn, and advocate for customer growth. Identify opportunities to renew and promote add-on-Reduce churn by proactively identifying risks, intervening early, and implementing effective mitigation strategies- Educate customers on maximizing activations/enrollments, acting as an RBP ambassador to foster long-term success- Proactively gather feedback and, when needed, share insights internally to ensure exceptional service at every level of the organization.
EDUCATION
Harvard University
Certificate of Leadership Excellence in Management Development
Universidad Católica Andrés Bello / Universidad Catolica Andres Bello
Bachelor in Business Administration
Escuela Venezolana de Planificación
Diplomado de Planificación y Finanzas
ABOUT RAINELA MARCANO
I am a very motivated and high energy Sales Closer, with a proven and consistent track…
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