Micah Kasdan
VP, Client Experience @Second Nature
Signup · Get unlimited contacts
WORK HISTORY
VP, Client Experience @Second Nature
Austin, TX, US
Scaling a world-class CX organization creating raving fans at Second Nature.
EDUCATION
Franklin Pierce University
BS, Marketing
SKILLS
ABOUT MICAH KASDAN
As a CS leader, I drive customer-first strategies that scale to support rapid growth. Engaging users with SMEs and solutions that address their pain points, we work with them throughout the lifecycle—from pre- to post-sale—establishing trust, ensuring product ROI, and continually strengthening our relationship.What I love about CS: We dive in and see the solution from the customer’s real-world experience—the real successes and the real challenges. Tackling the challenges delivers real impact, not only helping our customer improve the way they do business, but also generating measurable win-win results. Key aspects of my approach: Analytical and data driven. My teams establish clear KPIs, and we identify challenges, make decisions, and iterate in response to outcomes like account health, client retention, and top-line revenue contribution. Attuned to organizational & operational performance. I have been called a “fixer,” repeatedly turning around underperforming teams and pulling the key levers to elevate outcomes. Committed to positive people leadership. I enjoy building and scaling teams and creating a collaborative culture, where people feel engaged and empowered. All in. Expertise areas include:CS Strategy & Execution | Revenue Leadership | Team Leadership | Operations | AI/ML |Cross-Functional Partnering | Project Leadership | Metrics | Communication | Change Management
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.