Raheem Salaudeen
Business Analyst @Robson Moore
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WORK HISTORY
Business Analyst @Robson Moore
Responsible for the creation of a new CRM system from pilot phase to roll-out for a £10m international company that operates in the educational industry. The new system was designed to improve the company\'s sales and marketing processes, and to provide a better customer experience.• Conducted comprehensive business process analysis and requirements gathering, enabling a successful CRM system implementation project.• Collaborated closely with stakeholders to identify key business drivers, goals, and objectives, ensuring alignment with the CRM project\'s vision.• Developed use cases, user stories, and business process models, effectively capturing functional and non-functional requirements for the CRM system.• Led gap analysis efforts, identifying crucial areas where the existing CRM system fell short of meeting business needs and providing actionable insights for improvement.• Ensured the smooth functioning of the CRM system post-implementation through ongoing support, maintenance, data analysis, and continuous process improvement.Achievements• Successfully conducted comprehensive business process analysis and requirements gathering, leading to a successful CRM system implementation project.• Improved business process efficiency by 20% through the meticulous implementation of a new CRM system, streamlining workflows, and optimizing operational effectiveness.
EDUCATION
Obafemi Awolowo University
Bachelor's degree
SKILLS
ABOUT RAHEEM SALAUDEEN
Data Analyst | Business Analyst | Operations Analyst
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