Ragul Rajan

Customer Service Representative @William Hill

Newcastle Upon Tyne, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Customer Service Representative @William Hill

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Newcastle Upon Tyne, GB

Managed high-volume customer transactions-Ensured compliance with UK gambling regulations-Resolved customer disputes in fast-paced environment-Handled cash accurately under pressure

EDUCATION

N/A

Northumbria University

Master's degree, Project Management

2019 — 2019

ProPlus Academy

Advanced Digital Marketing, International Business

2013 — 2018

Kumaraguru College of Technology

Bachelor of Engineering - BE, Computer Science Engineering

ABOUT RAGUL RAJAN

Customer-focused professional with experience across SaaS, CRM operations, and customer-facing roles, supported by an MSc in Project Management from Northumbria University.I bring hands-on experience in CRM usage, pipeline management, and structured workflows, with a strong focus on solving customer and process-related problems through clear communication, accurate data handling, and practical solutions.Previously, I worked in SaaS sales development roles where I consistently performed well against targets while developing strong problem-solving, stakeholder communication, and system-level understanding. I am particularly interested in roles focused on customer experience, operational efficiency, and continuous improvement, with a strong learning mindset and values-driven approach

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Ragul Rajan — Customer Service Representative at William Hill in Newcastle Upon Tyne, GB | Unifers