Raghuram Ketharaju
Associate Manager - Customer Success @Gainsight
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WORK HISTORY
Associate Manager - Customer Success @Gainsight
Leading customer success for mid-market and digital-led segments, focusing on scalable strategies to enhance engagement, retention, and adoption. Driving customer outcomes by: Expanding and optimizing CS & PX processes for efficiency and impact Building strong executive relationships to align Gainsight PX with customer goals Leveraging data analytics to refine customer journeys and improve experiences Integrating customer feedback into product development to drive innovation Championing advocacy and ensuring long-term customer successPassionate about helping customers realize the full potential of Gainsight PX while continuously improving operational efficiency and strategic outcomes.
EDUCATION
Krishna Veni Jr College, Kothagudem
Class XI & XII, Mathematics, Physics & Chemistry, 67.8%
Osmania University
Master of Business Administration - MBA, Human Resources Management and Services
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Computer and Information Sciences and Support Services
ABOUT RAGHURAM KETHARAJU
Results-driven customer-centric individual recognized for establishing effective strategies to improve customer satisfaction and deliver Operational metricsOver 10 years of experience in customer relationships with various industries including IT and Financial sectors. Experience in managing Manage multiple Fortune 500 clients, serving as the main point of contact for significant projects, escalations, and strategic planning. A high energy visionary with a passion for Quality and Customer Success. Key (functional) capabilities:* Strong and Deep knowledge of Business Intelligence and Analytics Systems; Data Governance.* Good exposure to Architectural Design, Functional Implementation, Data Models of Data Warehouse SystemsExperience in Start Schemas, Snow Flakes, OLAP & OLAP Processes, Performance and scalability of Data Warehouse, Data Architecture and Modelling.* Test Scripts for ETL testing and data population validation* Expert on developing test scripts for Data Replication SQL Server 2005 & 2008 R2* Knowledge of varied functions within the Learning, Talent, and Reporting domain* Product Implementation, Efficient Validation, and Testing Skills* Skilled in examining Product Workflow and Quality Assurance* Proficient Techno functional skills on Reporting, BI Tools & Data Mining Tools like Crystal Reports, Jasper Soft, Microsoft Dynamics, Weka, Microsoft SSIS, SSRS, SSAS & IBM CognosSpecialties:Willingness to take up responsibility, willingness & strong ability to learn and comprehend new products/systems/processes, willingness to take initiative & try out new things, positive approach to change, ability to set up challenging goals for self, committed & reliable team member, strong technical skills
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