Joanna Hyc
Principal Customer Success Manager @Gainsight
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WORK HISTORY
Principal Customer Success Manager @Gainsight
As a Principal Customer Success Manager at Gainsight, I lead a focused portfolio of strategic enterprise accounts, partnering closely with executive stakeholders to drive measurable ROI, transformational outcomes, and long-term customer value. I operate as a trusted advisor on advanced Customer Success strategy—proactively managing risk, accelerating adoption, and enabling renewals, expansions, and advocacy at scale.Beyond my client portfolio, I serve as a senior leader and mentor across the CS organization, influencing best practices, driving cross-functional initiatives, and shaping how we deliver exceptional, end-to-end customer experiences. Known for executive-level storytelling, data-driven strategy, and navigating complexity with clarity, I help customers—and teams—turn ambition into impact.
EDUCATION
Illinois State University
BS, Marketing
ABOUT JOANNA HYC
With 15+ years of experience in Customer Success, I’ve built my career on being more than a point of contact — I’m a strategic partner and trusted advisor to my customers. I help organizations translate technology into measurable business outcomes, driving expansion through value realization, deploying scalable strategies, and building trust across complex stakeholder networks. As Customer Success evolves, I’m energized by embracing what’s next: leveraging AI to accelerate outcomes while doubling down on the skills technology can’t replace — empathy, creativity, and trusted relationships. I’m committed to continuous learning, expanding my fluency in AI and data storytelling, and helping shape the future of how organizations achieve success.
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