Ragesh Natarajan
Vice President - Global Lead, Ai & Data Customer Service @Genpact
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WORK HISTORY
Vice President - Global Lead, Ai & Data Customer Service @Genpact
NY, US
I serve as the Global Lead for AI & Data within Genpact’s Customer Care Service Line, responsible for driving AI-led transformation of customer service and experience operations across a global portfolio of large enterprise clients. I partner with senior executives to reimagine customer operations through AI, advanced analytics, and intelligent automation.I lead large-scale transformation initiatives across Customer Service Modernization, Conversational AI, Predictive Customer Journey Orchestration, and Speech AI driven Real-Time Sentiment Analysis building scalable AI platforms that enable organizations to deliver more intelligent, proactive, and personalized customer experiences.My focus is on designing AI native service operating models where intelligent systems can understand customer context, make real-time decisions, and autonomously execute service actions across the customer lifecycle enabling enterprises to move from reactive service delivery to AI-driven, autonomous customer operations.
EDUCATION
North Maharashtra University
Bachelor of Engineering - BE, Computer Science
SKILLS
ABOUT RAGESH NATARAJAN
As Global AI & Data Leader for Customer Service at Genpact, I drive AI transformation across a portfolio of 100+ global clients deploying enterprise AI platforms that power 1.8 B+ customer interactions annually. I help organizations redesign how they operate in the AI era shifting from traditional service models to AI native operating systems where autonomous AI agents reason, decide, and execute work across enterprise systems.I partner with CEOs, COOs, and investment leaders to identify high-impact AI opportunities and build scalable platforms that deliver operational efficiency, cost transformation, and next-generation customer experiences.What I DoBuild AI Native Operating Models : I design Agentic CX architectures where networks of autonomous AI agents reason, decide, and execute end-to-end service and operational workflows enabling organizations to move from traditional service delivery to self resolving, AI driven operations.Architect Enterprise AI Platforms : I build large scale AI and data ecosystems leveraging hyperscalers and enterprise platforms including AWS, Google Cloud, Salesforce, Databricks, and Nvidia, enabling multimodal AI agents, real-time decision intelligence, and autonomous enterprise automation.Drive AI Value Creation : I help organizations translate AI innovation into measurable business impact unlocking operational efficiency, productivity gains, and scalable digital operating models.Operationalize Responsible AI at Scale : I deploy enterprise grade AI with governance, observability, and guardrails embedded by design, ensuring trusted, compliant, and scalable AI adoption across the enterprise.Let’s connect if you’re exploring how AI can transform Customer Experience into a strategic growth engine.
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