Raf Olazagasti
Product Manager @Johns Hopkins Federal Credit Union
Signup · Get unlimited contacts
WORK HISTORY
Product Manager @Johns Hopkins Federal Credit Union
Baltimore, MD, US
Focused on product strategy and execution at JHFCU, I partner with teams across technology, operations, and member services to improve product performance, user experience, and overall financial impact.
EDUCATION
Towson University
Bachelor, Business Administration
University of Baltimore
Master, Business Administration
SKILLS
ABOUT RAF OLAZAGASTI
Strategic and results-driven executive leader with 18+ years of experience driving transformation and growth across financial services, fintech, and customer-centric organizations. Proven ability to develop and execute enterprise strategies that optimize operations, elevate customer experience, and accelerate business outcomes.As Director of Strategy and Implementation at Pure Finance Group, I led foundational initiatives, including defining the company\'s mission and competitive positioning, while delivering process improvements that reduced costs and streamlined operations. Previously at SECU Credit Union, I championed the implementation of a 360-degree CRM system, launched the Virtual Financial Center — creating a new digital revenue channel — and spearheaded initiatives to reduce friction and enhance member experiences.I am passionate about digital transformation, fintech integration, and enabling organizations to unlock new value through optimized customer journeys, technology-driven solutions, and cross-functional alignment. Let’s connect!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.