Rafael L.
Customer Success Account Manager @微软
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WORK HISTORY
Customer Success Account Manager @微软
Calgary, AB, CA
I’m a Customer Success Account Manager (CSAM) at Microsoft, supporting Canadian public sector and SME & C customers as they modernize and deliver outcomes using Microsoft technologies. SME & C, in simple terms, refers to small‑to‑mid‑sized and commercial organizations that are scaling, innovating, and moving quickly with cloud and AI. I partner closely with technical and business stakeholders as a trusted advisor, aligning priorities, accelerating adoption, and reducing delivery risk. With hands‑on experience leading on‑site engagements across Canada, I focus on understanding customer realities, building strong relationships, and continuously growing my impact as I expand within the SME & C territory.
EDUCATION
Universidad de Los Andes
Bachelor of Science - BS, Electrical, Electronics and Communications Engineering
Colegio Alemán - Deutsche Schule Barranquilla
Bachiller Acádemico, Mathematics, German
Udemy Academy
Cloud Computing
RPTU Kaiserslautern-Landau
Academic Student Exchange, Information Technology, Electronics, French
Tecnológico de Monterrey
Master of Business Administration - MBA, Entrepreneurial and Small Business Operations
University of Alberta
Intellectual Property Strategy and Management, Intellectual Property Strategy and Management
ABOUT RAFAEL L.
As an experienced Customer Success Account Manager, I bring a wealth of expertise in delivering operational efficiencies and ensuring customer satisfaction. With a proven track record, I have successfully managed SaaS onboarding processes while providing value-added support to clients. My strength lies in developing a deep understanding of each customer\'s unique business and technology goals. From coordinating software implementation projects from start to finish, I am meticulous and dedicated to delivering exceptional value. With fluency in Spanish, French, German, and Portuguese, I offer a global perspective and thrive in multicultural environments.Deep knowledge of solutions in technologyIT Project ManagementCustomer engineering B2B sales management Proficient communication at C-levels Team player and multi country projectsManage complex projects across different time zonesIntegral vision on resource managementCustomer Success, Delivery Excellence and Customer Engagement
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