Raees Aalam Zaidi
Junior Field IT Support @NI (National Instruments)
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WORK HISTORY
Junior Field IT Support @NI (National Instruments)
Performed daily system checks and basic VM troubleshooting (VMware, virtual machines).Assisted with Veeam and tape backup monitoring.Provided user support for laptops, email, network, and printer issues.Installed software, applied updates, and prepared PCs (setup, domain join).Created and updated user accounts in Active Directory.Supported software deployment and updates using Baramundi/SCCM.Managed tickets and documentation in ServiceNow.
EDUCATION
Berlin School of Business & Innovation (BSBI)
Global MBA, Operations & Supply Chain Management; Entrepreneurship & Innovation
Noida International University
bachelor of computer engineering , Computer Science
ReDI School of Digital Integration
Certificate, HTML & CSS
ABOUT RAEES AALAM ZAIDI
IT Support professional with 4+ years of hands-on experience delivering Level 1 desktop and onsite support in enterprise environments, including Intel onsite. Skilled in resolving employee IT issues, configuring computers and software, managing user accounts, Mobile Device Management (MDM), and network support. Strong hands-on expertise in Windows 10/11, macOS, Microsoft Intune, Windows Autopilot, Azure AD, and ServiceNow, with proven experience in PC refresh, device provisioning, incident/request management, and end-user support.Supporting Background: ISTQB-certified QA Engineer with experience in software testing for Automotive, Medical Devices, OTT/Media, and Gaming, adding structured problem-solving and documentation skills to IT support processes.Key Highlights:Provided onsite IT support at Intel, troubleshooting hardware, software, and connectivity issuesManaged user accounts, PC provisioning, MDM, and network support for enterprise employeesConfigured and maintained Windows/macOS desktops and workplace technologyExperience with ServiceNow, Intune, Windows Autopilot, Azure AD, and ticketing systemsAnalytical skills strengthened by QA experience, ensuring structured troubleshooting and documentation
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