Radhika Potdar

WORK HISTORY

EDUCATION

ABOUT RADHIKA POTDAR

Salesforce Certified Administrator and a business analyst with a dedicated professional with 6+ Years of experience with requirement gathering, development, implementation, and testing.Gathered customer requirements and worked on projects to build automation like Workflow rules, Flow, Approval processes, and data security models specifically using other cloud-based tools to satisfy business needs.Gathered and documented business requirements for Salesforce projects. Lead this project single-handedly by connecting with stakeholders, gathering and documenting the requirements, and preparing a plan/deadlines to execute the project in collaboration with the business stakeholders. Implementation and integration for CRM Platforms - Salesforce, Zoho and Gainsight. Skilled in creating functional dashboards and reports and received 50+ appreciation reviews on app exchange and Marketplace by integrating product tools. Maintained the Salesforce platform by monitoring support tickets, user issues, and automation builds.Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customers/ stakeholders issues/solutions are addressed. Worked with Data Loader, Data import wizard to import and export the data from the CRM into other productivity tools and vice versa.