Rachon N Lawson
Bodily Injury Adjuster @USAA
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WORK HISTORY
Bodily Injury Adjuster @USAA
Implement proactive measures that effectively reduce the frequency of emerging risks, ensuring smoother business operations, and minimizing potential liabilities.o Conceptualized and conducted in-depth training sessions for Early Settlement specialists, focusing on critical risk management strategies and best practices to reduce bodily injury risk. Additionally, provided coaching to new trainers, enhancing their proficiency in delivering these presentations effectively.o Led the 5th MST Rotation working group, accounting for 6% of USAA’s early settlement adjusters, driving 33% of USAA’s 37.5% early settlements (Jan-Jul 2023) through innovative and strategic injury settlement practices, resulting in $23M savings.• Play key role in the meticulous adjustment of insurance claims, applying an understanding of state laws and regulations to ascertain liability, resulting in proficient claims settlements.• Exhibit unwavering commitment to concise communication by methodically documenting all claims within the framework of USAA, offering comprehensive insights into the thought processes, investigative techniques, evaluation methodologies, negotiation strategies, and settlement resolutions, ensuring a transparent and detailed claims trail.• Serve as crucial link between the Early Settlement team and partners and vendors to direct the timely resolution of claims.
EDUCATION
Southeast Missouri State University
Bachelor of Business Administration (B.B.A.), Marketing
Webster University
Master of Business Administration (M.B.A.), Small Business Administration/Management
ABOUT RACHON N LAWSON
Accomplished insurance professional with over a decade of experience, recognized as a subject matter expert in risk management, claims operations, and client advocacy. Proven success navigating West Coast markets and crafting tailored insurance solutions for high-net-worth portfolios. A results-driven leader, acknowledged for subject matter expertise, driving process improvements, and fostering revenue growth through strategic thinking and innovative solutions.
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