Rachel Nguyen

Manager, Operations Compliance @Comcast

As Manager, Operations Compliance, I successfully oversee the implementation of robust compliance plans and controls in various operational areas. My expertise lies in collaborating closely with subject-matter experts (SME) within the Law Department and other departments to gain comprehensive insights into business processes, legal, and regulatory requirements, enabling me to develop tailored compliance plans.\\\\n\\\\nA key aspect of my role involves defining requirements for compliance data collection and monitoring, collaborating seamlessly with the data analytics team throughout the development life cycle to create proof-of-concept reports and workflows. By generating reports and analyzing trends from available dashboards and other sources, I proactively identify issues and initiate timely escalations when needed.\\\\n\\\\nAs part of my commitment to cross-functional collaboration, I skillfully manage and support regular sessions with business and legal stakeholders, facilitating performance reviews, discussions on gap areas, identifying enhancement opportunities, and establishing actionable plans.\\\\n\\\\nAdditionally, I take pride in preparing presentations, background documents, and comprehensive reports for senior management reviews, showcasing my dedication to transparency and accountability.\\\\n\\\\nMoreover, my leadership extends to overseeing teams of 2 to 3 employees for ad hoc compliance investigations, nurturing a collaborative environment that encourages effective problem-solving and resolution.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n