Rachel Robinson

Executive Vice President Public Sector Services @TP

Bristol, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2015 — Present

Executive Vice President Public Sector Services @TP

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Reporting to CEO TPUK. Responsible for setting the strategic direction for Public Sector Services Division and for overall delivery to our public sector and train operating company client portfolio. Management of a team of 14 Client Services professionals that specialise in public sector service account management.

SKILLS

Business DevelopmentCall CentersAdvertisingMarketing StrategyAccount ManagementChange ManagementTeam ManagementMarketing CommunicationsPerformance ManagementCrmB2bOutsourcingProcurementManagementStrategyBusiness StrategySocial Media MarketingLead GenerationCustomer ExperienceCustomer SatisfactionNew Business DevelopmentBpoTeam LeadershipSocial Media

ABOUT RACHEL ROBINSON

30 years in the BPO industry. Executive Vice President of Public Sector Services with Teleperformance (the largest BPO worldwide) with a demonstrated history of success working as a Director in Client Services and in Sales. Skilled in Customer Relationship Management, Omni channel, Customer Satisfaction, Contact Centers and Strategic Team Management. Over 25 years working with UK government

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