Rachael Doan
Technical Support Specialist - Tier 2 @Centerbase
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Specialist - Tier 2 @Centerbase
Dallas, TX, US
Resolve complex software issues and act as an escalation point for Tier I Technical Support Representatives. Coordinate with the Product and Development teams to prioritize and drive ticket resolutions Managing multiple support requests at a time through phone and email, prioritizing where necessary to ensure vital business practices retain continuity. Train customers and other staff on product as needed. Develop and create documentation and support materials for knowledge base and instruction technologies. Work closely with Product and Development to process and escalate reported bugs. Provide knowledge transfer and hands-on support post-implementation. Implement ideas and suggestions on how to constantly improve how we provide our solution and services. Work closely with other departments for collaborating on customer solutions. Interface with management, partners and clients within and outside the organization.
EDUCATION
Gateway Technical College
Electrical Engineering Technology, Electrical Engineering with a specialization in Biomedical Technology
ABOUT RACHAEL DOAN
Driven, outgoing, friendly, and helpful problem solver. My objective is to be the best at what I do and always work torward pushing my abilities to the next level through professional development and educational pursuits.If you have any further questions please do not hesitate to ask.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.