Rachael Woods
Customer Experience Specialist @Coca-Cola Consolidated
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WORK HISTORY
Customer Experience Specialist @Coca-Cola Consolidated
Charlotte, NC, US
I monitor calls and execute R.E.D. Survey evaluations utilizing Company guidelines. I coach, teach, and train CCBCC Call Center employees against R.E.D Evaluation processes. I collaborate with Management to share customer interaction trends and offer training solutions to help improve the Customer Experience.
EDUCATION
University of Phoenix- Metro Detroit Campus
Masters of Arts, Education/Adult Education and Training In Progress
Michigan State University
Bachelor of Arts, Interdisciplinary Studies/International Studies
SKILLS
ABOUT RACHAEL WOODS
My desire is to help people develop the skills and education needed to maintain…
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