Rachael A.
Customer Success Manager @HHAeXchange
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WORK HISTORY
Customer Success Manager @HHAeXchange
Houston, TX, US
Manage $3M in annual recurring revenue (ARR) across Texas, Illinois, and Pennsylvania Enterprise clientsLead client stabilization post-implementation through hands-on education and trainingAchieved and maintained over 90% client retentionOversee relationships with top providers across multiple markets beyond TexasAct as a key liaison between Support, Engineering, Product, and Client Success teams to streamline communication and resolve issuesIncreased client productivity by leveraging AI tools and optimizing internal platform functionalities
EDUCATION
Mountain View College
Associate of Science - AS
Indiana Wesleyan University
Bachelor's degree
Dallas College
Certified Medical Assistant
ABOUT RACHAEL A.
Fun Fact about me: My friends call me \"Hostess with the Mostess. I am the type of friend…
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