Quiana Perciavalle
Vice President of Operations @BeneCard PBF
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WORK HISTORY
Vice President of Operations @BeneCard PBF
Bonita Springs, FL, US
Led the specialty operations business unit within a Pharmacy Benefit Manager and Specialty Mail Order Pharmacy system, overseeing cost savings initiatives. Developed strategies to enhance profitability, drive scalability, and implement change management initiatives. Collaborated with vendors, customers, and internal teams to optimize end-to-end processes, improve patient access to treatment, and ensure plan sponsor satisfaction. Championed digital transformation efforts to replace stopgap measures and support operational expansion. Delivered cost savings guarantees by increasing patient access to copay assistance and alternative funding programs while minimizing treatment disruptions.
EDUCATION
Susquehanna University
BA, Psychology
Point Park University
Master of Business Administration (MBA), Health Systems Management
Carlow University
MS, Professional Counseling
ABOUT QUIANA PERCIAVALLE
I am an outcomes-driven operations executive with a proven ability to identify and resolve operational inefficiencies, close program gaps, and ensure top-tier quality and compliance. With a foundation in clinical experience, I bring a unique perspective to the healthcare industry, combining a deep understanding of the patient journey with expertise in navigating complex payer landscapes.I specialize in building and optimizing programs, tools, and workflows that deliver measurable cost savings, enhance productivity, and drive operational excellence. From strategy to execution, I lead initiatives that scale businesses, improve processes, and maximize efficiencies.As a leader, I am passionate about empowering teams, fostering collaboration, and driving cultural transformation. I prioritize equipping my teams with the resources, training, and support they need to align with organizational goals and deliver exceptional results.Areas of Expertise Strategic Planning & Execution | Budgeting & Fiscal Management | Diverse Payer Landscapes Change Management | Operations Management | Process Improvement | Risk Management Health System Optimization | Digital Transformation | Lean Methodologies Team & Culture Building | Governance | Revenue & Growth Planning | Profit & LossKey Achievements Reduced workforce demands by 25%, saving $350K annually, through team restructuring, process optimization, and automation initiatives. Delivered 15% over-trend client cost savings in the first year of program operations, achieving an 85% patient engagement conversion rate. Led digital transformation projects, increasing production outputs by 75% and reducing prior authorization turnaround times by 80%. Successfully launched a new account with 11 products, developing resource management strategies, business planning, and team onboarding processes.Open to networking and connecting.
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