Paul Vieira

WORK HISTORY

SKILLS

ABOUT PAUL VIEIRA

Growing up I was taught that there is no substitute for hard work and that dedication and taking ownership is of great importance. I have taken this advice throughout my academics and professional career. These important “lessons” have helped me to achieve many things in life, both personally and professionally.Possessing an academic background in Business and Management Operations, today, I am an Application Operations Manager responsible for business critical applications in the customer support environment. I have proven leadership skills with 20 years of customer support experience. I am a results oriented leader with strong focus on implementation of process to drive improvements and efficiency. I am a great communicator, dedicated and meticulous about details.I have been involved in several successful customer support projects including the introduction of a new support global blueprint, Marconi and Nortel integration\'s. I am a valuable contributor and motivator and bring insight and creativity to the development of strategies and projects. I have been a member of several global core teams which entailed travel and project work around the world such as in the US, Australia, Netherlands and Bucharest. I have also lead a high visible team of 16 support coordinators whose responsibility included fielding support calls from all over the world on customer network outages.I am also the Lead assessor of a Certification program that simulates high stress situations in the customer support environment. In this program, I use my leadership, organization and coaching skills. Evaluations in this program are also performed on \"real life\" Emergency events. I enjoy making new professional acquaintances so reach out to me if you want to talk Business, Leadership or Football (the football that is played with your feet – also known as “soccer”!)Specialities:Team Leadership, Project Management, Integration, Certification, Customer Support, Customer Service.