Puskuri Swathi

Servicenow Developer @Office Depot

Boca Raton, FL, US

Involved in Implementation, Customization and Maintenance of ITIL modules such as ITSM/ITOM - Incident Management, Problem Management, Change Management, Event Management, and SCCM integration service, ITOM, ITSM, CMDB, PPM, SNOW, Reporting, CMDB and Service Catalog in ServiceNow.Performed ServiceNow system administration tasks such as User Administration, Group Administration, Service Automation, Data Administration, Access controls, system properties of an instance.Customized the form design and form layout for various forms in the ITIL Process like Incident, Problem, and Change management in ServiceNow.Created Business Rules using server-side scripting (Glide Record, Glide Element and Glide System).