Promit Rakshit
Customer Success Associate @Analysys Mason
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WORK HISTORY
Customer Success Associate @Analysys Mason
Kolkata, IN
Act as the primary point of contact for global clients, ensuring seamless onboarding, engagement, and adoption of Analysys Mason’s research and advisory services.Build and nurture long-term client relationships, driving renewals, retention, and satisfaction across strategic accounts.Partner with consultants, sales, and research teams to deliver tailored insights that align with clients’ business objectives.Identify opportunities for account growth, cross-sell, and upsell through consultative engagement.Track client usage, engagement metrics, and feedback to proactively address challenges and enhance value delivery.Support senior stakeholders with account strategy, pipeline management, and quarterly business reviews (QBRs).Represent the “voice of the client” internally, contributing to product development and service improvements.
EDUCATION
Unitedworld School of Business
PGDM
Institute of Genetic Engineering 210
Bachelor of Science
ABOUT PROMIT RAKSHIT
With 4 years of hands-on experience in Account Management and Customer Success, I…
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