Priyanka Patel

Customer Service Representative @Tim Hortons

Halifax, NS, CA

Offered exceptional customer service, resulting in a 75% reduction in customer complaints, and contributing to revenue growth through additional product and service offerings- Effectively addressed product and service issues, documented the resolutions and shared updates with the team to educate members and prevent future errors- Promoted and sold client goods and services, highlighting features, advantages, and benefits to customers, achieving a 10% increase in upsell revenue- Maintained patience while interacting with customers to understand their needs and concerns, demonstrated empathy, and built rapport to enhance customer experience- Facilitated onboarding for new hires and delivered comprehensive training on company products, services, and hospitality standards to improve customer satisfaction- Adapted swiftly to changes in workload and operational demands, showcasing expertise in multitasking- Contributed to a positive work environment through teamwork and effective communication with colleagues and management.