Priyangi Singh
Customer Service Assistant @Marks and Spencer
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WORK HISTORY
Customer Service Assistant @Marks and Spencer
Dundee, GB
As part of the customer service team at Marks & Spencer, I primarily support the Clothing & Home division, while occasionally assisting in the Foods section during peak periods. This role has strengthened my ability to deliver high-quality service, manage multi-section responsibilities, and represent a leading UK retail brand with professionalism.Key Responsibilities & Achievements- Provided tailored assistance to customers in clothing, fitting rooms, stock queries, and styling advice, ensuring a positive shopping experience- Supported the Foods section with stock replenishment, checkout operations, and customer inquiries during high-demand periods- Handled transactions, exchanges, and returns with accuracy and efficiency, maintaining service standards.Delivered on store presentation and visual merchandising, aligning with brand guidelines- Collaborated with cross-section colleagues to meet sales and service targets- Received positive feedback from customers and managers for adaptability and customer-first approach.Skills Gained & Applied:Customer Service | Retail Operations | Visual Merchandising | Cross-Functional Teamwork | Sales Support | Communication & Interpersonal Skills | Problem-Solving | Time Management | Adaptability | Customer Experience
EDUCATION
Inderprastha Engineering College
Bachelor of Technology - BTech
University of Dundee
Master of Science - Msc
ABOUT PRIYANGI SINGH
With an extensive experience in social media management and a passion for leveraging…
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