Prishant Roy
IT Support Iv @Axon
Signup · Get unlimited contacts
WORK HISTORY
IT Support Iv @Axon
London, GB
Serving as the escalation point for IT support across Axon’s London office and remote sites, I lead initiatives that ensure smooth technical operations and exceptional end-user experience. My core responsibilities include:Resolving advanced hardware and software issues across Mac, Windows, and mobile platformsCollaborating with InfoSec, Endpoint Engineering, and IT Infrastructure to align local support with global initiativesLeading the implementation of support tools, workflows, and automation to enhance efficiency and service qualityOwning onboarding and offboarding processes in partnership with PeopleOps and Security to ensure a seamless experienceManaging and supporting enterprise systems including JAMF, Intune/AutoPilot, Tanium, ServiceHub, Okta, Microsoft 365, Zoom, and SlackProviding advanced troubleshooting for enterprise audio/visual systemsWorking closely with global IT peers, offering technical peer review and supportActing as a trusted advisor in cross-functional meetings and initiativesMonitoring SLAs, analysing incident trends, and driving continuous improvementEnforcing IT policies and ensuring compliance with InfoSec standards and regulatory requirements
EDUCATION
Kingston University
Bachelor of Science (BSc)
SKILLS
ABOUT PRISHANT ROY
As an IT Support at Axon, I serve as the primary escalation point for advanced Mac…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.