Preet I Singh B
Pgmp Program Manager Leading Sr Manager Level Transformation Programs @Prodapt
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WORK HISTORY
Pgmp Program Manager Leading Sr Manager Level Transformation Programs @Prodapt
CA
Operating at a Senior Program Manager level, leading the large-scale integration of Rogers’ East and West wireline operational environments. Driving the design and implementation of unified ITSM-based operational processes, to be deployed in ServiceNow, enabling consistent incident, change, and problem management workflows across both regions.Collaborating with Rogers’ internal leadership and external ecosystem partners (e.g, Comcast, Nokia) to ensure a harmonized delivery and governance framework.Scope includes: • Cross-regional network operations transformation • ServiceNow workflow integration & ITIL alignment • Stakeholder engagement across multiple domains (Service Assurance, NOC, Tools) • Process unification across BSS/OSS toolsets • Governance and risk tracking aligned to PgMP® standardsKey Outcomes: • Unified process design framework for national deployment • Foundation for automation and AI-based incident resolution within Rogers’ enterprise systems • Created repeatable models for partner onboarding and East-West network support convergence
EDUCATION
Institute of engineering and technology, Bhadal, Punjab
B-Tech, Electronics and Communications Engineering
ABOUT PREET I SINGH B
I am a Senior Program Manager with over 20 years of experience. I excel at integrating complex systems and driving operational transformation. I led Rogers’ East and West wireline operational integration, unifying ITSM processes in ServiceNow. This project created a national deployment framework and the foundation for AI-driven incident resolution. My programs have consistently reduced alarm-to-resolution cycle times by approximately 30%. I also managed multimillion-dollar budgets, keeping financial variances under 10%. Let\'s build something remarkable together.
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