John Legg
Associate Director - Operational Excellence @Prodapt
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WORK HISTORY
Associate Director - Operational Excellence @Prodapt
Dallas-Fort Worth, TX, US
Site Lead for Call Center operations servicing inbound Customer Retention calls for a national Internet/TV/Phone provider
EDUCATION
Valencia College
Associate of Arts Program
Middle Tennessee State University (MTSU)
Criminal Justice / Political Science Program
ABOUT JOHN LEGG
Highly skilled Call Center Operations Leader with over thirty years of operational experience. Natural leader with high degree of integrity and outstanding work ethic. Driven to motivate teams to consistently exceed business goals. Proven success at improving team performance utilizing innovative management techniques. Excels in staff development and retention by coaching and building loyal teams who promote pride in both company and job. Specialties include: Building organizational bench-strength Leadership courage Employee development Strategic change leadership Reducing attrition Performance improvement Motivating staff Process enhancement Collections Customer Service
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