Precious Onyenaobia
Customer Service Analyst @TP
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WORK HISTORY
Customer Service Analyst @TP
Delta State, NG
Responsible for Communicating effectively with stakeholders to gather requirements and provide solutions, gathering and analyzing customer feedback to identify areas for improvement, problem-solving and decision-making skills to resolve customer issues.Key Duties:Analyzed customer feedback to identify areas for improvement and implemented changes to increase customer satisfaction.Collaborated with cross-functional teams to develop and implement solutions to resolve customer issues.Gathered customer feedback to inform product and service development.Communicated effectively with stakeholders to provide updates and gather requirements.Problem-solved and made decisions to resolve customer issues and meet customer needsAchievements:Improved efficiency in the customer support process by 25% through the identification and elimination of inefficiencies.Resolved a customer issue that had a major impact on customer satisfaction, resulting in 50% increase in customer loyalty
EDUCATION
Delta State University (NG)
Bachelor of Science - BS, Cell Biology and Anatomy
The University of Salford
Msc, Project Management
ABOUT PRECIOUS ONYENAOBIA
A competent Business Owner and Business Analyst with adequate experience in process…
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