Patrick Baxter

Sr Director, Global Professional Services @Gigamon

San Francisco, CA, US
EMAILS
p••••••••@gigamon.com
MOBILE NUMBERS
+15•••••••62

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WORK HISTORY

Aug 2016 — Present

Sr Director, Global Professional Services @Gigamon

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Santa Clara, CA, US

Drive global business expansion and customer success through delivery of Professional Services.

EDUCATION

1985 — 1990

University of California, Davis

B.S., Electrical Engineering

SKILLS

Managed ServicesProject PlanningCloud ComputingProduct ManagementSaasTelecommunicationsProduct DevelopmentWirelessCustomer Relationship Management (Crm)Team BuildingManagementIpProgram ManagementWireless TechnologiesLeadershipNetwork DesignSales OperationsProfessional ServicesProcess ImprovementCrmDatabasesSoftware DocumentationRelease ManagementBudgetsEngineeringNetworkingVoipCustomer SatisfactionTestingTcp/IpBusiness Process ImprovementPerformance ImprovementContract NegotiationStart-UpsTeam ManagementInternet Protocol (Ip)MarketingSales

ABOUT PATRICK BAXTER

As a Sr. Director of Global Professional Services at Gigamon, I lead global business expansion and customer success through the delivery of professional and resident services. Through the over 8.5 years of experience in this and prior roles, I developed strong skills in customer relationship management (CRM), customer service management, and customer success for domestic U.S. and global/multinational customers.Prior to joining Gigamon, I held leadership roles at Ericsson, where I managed R&D engineering operations and customer programs. I have a proven track record of identifying and resolving escalated customer issues, providing recommendations for resolution, and evaluating internal processes for enhancement. I am passionate about driving performance improvement and delivering value to customers. I hold certifications in 5G technology strategy and leading virtual meetings, which reflect my commitment to staying ahead of the curve in the rapidly evolving tech industry.

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