Patrick Baxter
Sr Director, Global Professional Services @Gigamon
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WORK HISTORY
Sr Director, Global Professional Services @Gigamon
Santa Clara, CA, US
Drive global business expansion and customer success through delivery of Professional Services.
EDUCATION
University of California, Davis
B.S., Electrical Engineering
SKILLS
ABOUT PATRICK BAXTER
As a Sr. Director of Global Professional Services at Gigamon, I lead global business expansion and customer success through the delivery of professional and resident services. Through the over 8.5 years of experience in this and prior roles, I developed strong skills in customer relationship management (CRM), customer service management, and customer success for domestic U.S. and global/multinational customers.Prior to joining Gigamon, I held leadership roles at Ericsson, where I managed R&D engineering operations and customer programs. I have a proven track record of identifying and resolving escalated customer issues, providing recommendations for resolution, and evaluating internal processes for enhancement. I am passionate about driving performance improvement and delivering value to customers. I hold certifications in 5G technology strategy and leading virtual meetings, which reflect my commitment to staying ahead of the curve in the rapidly evolving tech industry.
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