Pratyaksh Sharma
Associate Technical Support Engineer @Tech Mahindra
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WORK HISTORY
Associate Technical Support Engineer @Tech Mahindra
Hyderabad, IN
Working as an Associate Technical Support Engineer at Tech Mahindra, I assist clients by diagnosing technical issues, performing system analysis, and delivering effective solutions to ensure minimal downtime.This role has allowed me to develop strong analytical and troubleshooting skills, while also exposing me to real-time data handling and reporting. I am currently enhancing my proficiency in Python, SQL, and Machine Learning, aiming to apply these skills in a Data Science and Analytics environment in the near future.
EDUCATION
Auroras Technological and Research Institute (ATRI)
Bachelor of Technology - BTech, Computer Science
Narayana Junior College - India
Mathematics , Physics and Chemistry
ABOUT PRATYAKSH SHARMA
I am a dedicated and results-driven Associate Technical Support Engineer at Tech Mahindra with a strong interest in leveraging technology and data to solve complex business problems. In my current role, I assist enterprise clients by diagnosing technical issues, performing application and system analysis, and ensuring efficient resolution to minimize operational downtime. Through this experience, I’ve developed a solid foundation in technical troubleshooting, system operations, client support, and incident management.Beyond my day-to-day responsibilities, I have discovered a deep passion for data-driven decision-making and analytics. I believe that behind every technical issue lies a pattern, and behind every pattern lies a valuable insight. This curiosity has led me to actively pursue knowledge in Data Science, Python, SQL, Data Analytics, and Machine Learning.I am currently upskilling through hands-on projects, online courses, and personal study, focusing on Python for data analysis, SQL for querying and managing databases, and foundational concepts in machine learning and data visualization. I’m particularly interested in exploring how data can be used to predict trends, optimize business processes, and enhance decision-making in real-time environments.My goal is to transition into a Data Science or Data Analytics role, where I can combine my technical support experience with advanced data analysis skills to drive business value and innovation. I am passionate about continuous learning, problem-solving, and using data as a powerful tool to uncover actionable insights. Key Skills & Interests: • Technical Support & Application Troubleshooting • Incident & Problem Management • Python (for Data Analysis) • SQL (Database Querying) • Data Science & Analytics (Learning) • Data Visualization (Learning Tableau/Power BI) • Machine Learning (Basics in Progress)I’m always eager to connect with like-minded professionals in the tech and data space. Feel free to reach out if you’d like to collaborate, share insights, or discuss emerging trends in Data Science and Analytics.Open to opportunities in Data Analytics, Data Science, and technical roles involving data-driven problem-solving.
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