Pratik Banerjee

Sr Director Delivery - Uk Eu Portfolio @Credera

IN

As the Portfolio Delivery Director for the entire region of UK and EU, I lead customer success for all Low Code Digital Transformation programs for all accounts in the region.My primary goals include Customer Delivery Success, Portfolio Growth through radiation, Achieve Operational Efficiency, Contracting and MSA, Revenue Forecasting, Customer Relationship Management, Practice Development and Workforce management.I fostered strong relationships within customer organizations, promoting value-driven growth and benefits. As a true customer advocate, I supported customer visions and drove their Digital Transformation roadmaps achieving business outcomes.I excelled in leading multi-faceted teams across streams and engagements, helping them achieve their career goals.Key Achievements:• Led the implementation of a fully digital mortgage journey for a UK-based bank, resulting in 60% reduction in turnaround time and 75% increase in top-line.• Delivered a highly successful mobile-first account onboarding solution that attracted Gen Z customers, reduced customer fallout by 50%, and processing time by 60%.• Deployed a cloud-based digital platform for hydrocarbon field development project maturation, enhancing cross-functional team collaboration, data transparency, and efficiency for an Oil and Gas major.• Conceptualized and implemented two fresh service delivery models namely Business Value as Service and COE as Service, delivering unique value to customers.• Achieving 100% customer business radiation through value delivery and advising on next Digital journeys. • Recognized with the “Extra Mile” award for outstanding efforts in operationalizing and differentiating core value delivery.• Centre Head: Undertook additional leadership responsibility as the Centre Head for one of the global Delivery Centres, driving employee motivation through championing collaborative workspace, knowledge sharing and team engagement initiatives along with operations.

Indian Institute of Technology, Kharagpur

B.Tech (Hons)

Indian Institute of Technology, Kharagpur

Bachelor of Technology - BTech

XLRI Jamshedpur

Post gaduate certificate in business management

Indian Institute of Technology, Kharagpur

Bachelor of Technology - BTech