Ben Devoe

Senior Implementation Analyst @Credera

Lehi, UT, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Senior Implementation Analyst @Credera

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UT, US

EDUCATION

2008 — 2010

Utah Valley University

Bachelor's degree, Digital Communication and Media/Multimedia

2001 — 2003

University of Washington

General Studies

SKILLS

HtmlSEOCssTroubleshootingComputer RepairSoftwareTechnical SupportCustomer-FacingCustomer ServiceWeb TechnologiesDigital AudioRecording StudioHighly Motivated Self-StarterPublic SpeakingInterpersonal Communication AbilitiesInstructional DesignHands-on TrainingMicrosoft OfficeAccount ManagementManagementTrainingTeam BuildingTeam LeadershipCascading Style Sheets (Css)Salesforce.com

ABOUT BEN DEVOE

With over 15 years of experience in customer success, implementation, and technical support, I am passionate about helping customers achieve their business goals and optimize their digital workflows. As a Customer Success Architect II at DocuSign, I leverage my expertise in change management, business analysis, and cloud-based project management software to provide prescriptive guidance and tailored solutions to customers across various industries. I enjoy collaborating with cross-functional teams and stakeholders to create and execute strategic roadmaps, design and configure end-to-end processes, and deliver impactful training and support.In my previous role as an Implementation Manager at Workfront, I managed projects for large international clients to implement Workfront\"s cloud-based project management software, onsite and remotely. I focused on metrics such as utilization and time to value to help clients benefit quickly and to maximize adoption internally. I also produced customized design and training sessions to assess and configure client workflow processes. I developed strong customer relationships and communication skills, as well as technical skills such as troubleshooting, customer service, and DocuSign certifications.

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