Ben Devoe
Senior Implementation Analyst @Credera
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WORK HISTORY
Senior Implementation Analyst @Credera
UT, US
EDUCATION
Utah Valley University
Bachelor's degree, Digital Communication and Media/Multimedia
University of Washington
General Studies
SKILLS
ABOUT BEN DEVOE
With over 15 years of experience in customer success, implementation, and technical support, I am passionate about helping customers achieve their business goals and optimize their digital workflows. As a Customer Success Architect II at DocuSign, I leverage my expertise in change management, business analysis, and cloud-based project management software to provide prescriptive guidance and tailored solutions to customers across various industries. I enjoy collaborating with cross-functional teams and stakeholders to create and execute strategic roadmaps, design and configure end-to-end processes, and deliver impactful training and support.In my previous role as an Implementation Manager at Workfront, I managed projects for large international clients to implement Workfront\"s cloud-based project management software, onsite and remotely. I focused on metrics such as utilization and time to value to help clients benefit quickly and to maximize adoption internally. I also produced customized design and training sessions to assess and configure client workflow processes. I developed strong customer relationships and communication skills, as well as technical skills such as troubleshooting, customer service, and DocuSign certifications.
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