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Pratham Saxena
Work Coach (Executive Officer) @Department for Work and Pensions (DWP)
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WORK HISTORY
Work Coach (Executive Officer) @Department for Work and Pensions (DWP)
London, GB
Supporting individuals across diverse backgrounds to access employment, training, and financial support through tailored coaching and guidance. As part of the UK Government’s frontline public service, I help deliver key welfare and employment programmes, including Universal Credit, while promoting inclusive and customer-focused service delivery.Key Responsibilities-Delivered personalised coaching to help over 150 individuals overcome employment barriers and achieve sustainable outcomes-Provide guidance on welfare programmes, financial planning, and job market navigation-Collaborated with internal teams and external partners to connect clients with local opportunities, resulting in 35+ successful job placements-Ensured compliance with government policies while maintaining accurate records for a caseload of up to 60 clients-Promote digital inclusion and accessibility, supporting vulnerable individuals with empathy and professionalism-Contributed to service improvement by identifying inefficiencies and suggesting solutions, helping reduce appointment no-shows by 15%
EDUCATION
Institute of Hotel Management, Kurukshetra
Bachelor of Science - BS, Hospitality Administration/Management
Vidya Mandir Public School
10+2, Science
St. Peters School
10th , Basic Skills and Developmental/Remedial Education
Strathclyde Business School
Msc, Marketing
ABOUT PRATHAM SAXENA
I\'m a Marketing Lead at Osteria, a prestigious Italian restaurant in Glasgow. With a…
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