Pras S.
Zendesk Administrator @Choreograph
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WORK HISTORY
Zendesk Administrator @Choreograph
As a Zendesk Administrator at Choreograph, I manage and optimise the Zendesk platform to deliver exceptional support for our data-driven marketing and advertising solutions. My key responsibilities include:Platform Management: Configuring and maintaining Zendesk to support client and internal ticketing, workflows, and customer service processes, ensuring seamless functionality.System Optimisation: Customising Zendesk features, including automations, triggers, and macros, to enhance efficiency and align with Choreograph’s marketing technology needs.User Support: Providing technical support and training to internal teams and clients on Zendesk usage, resolving issues to ensure a smooth user experience.Integration Management: Overseeing integrations between Zendesk and other marketing platforms (e.g, CRM or analytics tools) to support data-driven workflows.Incident Resolution: Monitoring and resolving Zendesk-related incidents within service level agreements (SLAs), conducting root cause analysis to prevent recurrence.Process Improvement: Driving continuous improvement of support processes, leveraging Zendesk’s analytics and reporting tools to optimise service delivery and client satisfaction.Documentation and Compliance: Maintaining accurate records of configurations, processes, and user guides, ensuring compliance with Choreograph’s data governance and security standards.Proud to support Choreograph’s mission to deliver innovative, data-driven marketing solutions through world-class customer support!#Zendesk #AdTech #CustomerSupport #Choreograph
EDUCATION
Skill Arbitrage
AI Driven Data Analytics , Computer and Information Sciences and Support Services
University of Hertfordshire
Information Technology BSc
ABOUT PRAS S.
As a Senior Application Support Engineer at choreograph, I leverage my IT skills and experience to provide high-quality support for customers and internal teams. I have a strong background in SQL and cloud platforms, which enables me to ensure data accuracy and quality. I also have a passion for photography, where I capture high-quality images for various projects and manage the business side of the operation. I am always eager to learn new skills and technologies to enhance my performance and contribute to the success of my organizations.
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