Prashanth Mayanna

WORK HISTORY

EDUCATION

ABOUT PRASHANTH MAYANNA

Salesforce Practice Head at Embitel Technologies (A Volkswagen Group Company) Worked (16+ Yrs) as Program Manager within the DCX (Digital Customer eXperience) BU of Capgemini Technology Services India. 20+ years of total work experience in Information Technology (IT), out of which 15+ years is with Salesforce.com. 1st Employee from Capgemini India to get certified in Salesforce (2008). Worked on the latest technologies like Salesforce.com, Oracle CRM On-Demand, and Siebel and applied knowledge of these technologies in the projects worked. A Leader with strong software development experience, ability & skills to motivate, energies and develop team to meet business and technology objectives by collaborating with partners and business stakeholders. Responsible for working with customers, business analysts, developers and stakeholders for requirement gathering, requirement analysis and design, implementation, integration of Salesforce.com solution. Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills. Strong communication and presentation skills with ability to influence team members, peers, and senior management. Escalation and conflict management, strong customer interfacing skills. Strong people management skills. Plays important role during requirement analysis and design, system implementation, systems integration, data migration, system testing, user acceptance testing and system deployment. Salesforce 12X certified professional (Administrator, Advanced Administrator, Platform Developer 1, Experience Cloud Consultant, CPQ Specialist, Service Cloud Consultant, Sharing and Visibility Designer, Sales Cloud, AI Associate, AI Specialist, Platform App Builder, Force.com Developer). Scrum Alliance Certified Scrum Master (Certification ID Microsoft Azure certified professional (Azure Fundamentals (AZ-900), Azure Data Fundamentals (DP-900)).