Prasanna Raj Premkumar
Manager Ii, Operations @Amazon
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WORK HISTORY
Manager Ii, Operations @Amazon
CA
Leading Inbound Stow operations at YYZ4 fulfillment center, managing a team of 70 associates across end-to-end stow processes including Each Transfer In, Stow to Prime (STP), and Pallet Stow- Maintained #1 Shift Corner Rank consistently across key process paths (Transfer In, Stow to Prime) through the 2025 Peak Season, outperforming three competing shifts - Drove 18%+ rate improvement in Each Transfer In – Small from 282.8 UPH to 334.9 UPH between November 2025 and February 2026, achieving 100% to Goal Rate in multiple weeks - Delivered sustained hours savings across process paths by driving actual rates at or above goal, contributing to building-wide cost efficiency during peak volume surges - Spearheaded the Clean Sweep Initiative - a 5S-based cleanliness and organization program covering stow stations, PS carts, and manager desks; implemented PA-led end-of-shift audits and standardized checklists to drive sustained operational hygiene and accountability across the shift
EDUCATION
SRM IST Chennai
Master of Business Administration - MBA, Business Analytics
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
ABOUT PRASANNA RAJ PREMKUMAR
I transform complex operational challenges into streamlined solutions that drive measurable business impact.With 12+ years scaling high-volume platforms and now leading frontline operations at Amazon Canada. I\'ve mastered turning operational chaos into orchestrated excellence. My sweet spot? Building bridges between product, engineering, and business teams while keeping the customer voice at the center of every decision. Current: Amazon YYZ7 Fulfillment Center, Canada- Maintained #1 Shift Corner Rank across key process paths through the 2025 Peak Season, outperforming three competing shifts- Drove 18%+ rate improvement in Each Transfer In (282.8 → 334.9 UPH), achieving 100% to Goal Rate in multiple weeks- Spearheaded a 5S-based Clean Sweep Initiative driving sustained operational hygiene and accountability across a 70-person team Prior Impact at Swiggy (12+ years)- Led a 35-person organization managing platforms processing 3M+ daily transactions- Drove 30% improvement in CSAT scores through comprehensive feedback systems- Reduced critical issue resolution time by 40% through data-driven process improvements- Achieved 90% reduction in payout errors through system migration- Delivered $1.8/order cost savings through conditional surge pricing implementationWhat drives me: I believe great products aren\'t just built they\'re operated at scale. My approach combines analytical rigor with human empathy, ensuring every process improvement translates to real value for users and the business.Having built and scaled operations across India and now Canada, I bring a genuinely global perspective to operational excellence — whether it\'s a 300K+ driver network or a high-velocity fulfillment center.Core Expertise: Product Operations | Fulfillment & Warehouse Operations | GTM Strategy | Voice of Customer Programs | Cross-functional Leadership | Process Optimization | Data Analytics | Stakeholder Management | Large-scale Team LeadershipLet\'s connect if you\'re looking for someone who can turn operational complexity into competitive advantage.
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