Prasana Balakrishnan
Senior Manager @Cognizant
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WORK HISTORY
Senior Manager @Cognizant
Bristol, GB
Leading a global team of AIOps professionals to drive operational excellence and implement a scalable Site Reliability Engineering (SRE) model. Partner closely with leadership to expand AI adoption, enhance system reliability, and align service delivery with strategic business goals—achieving optimized costs and consistently high CSAT scores.Passionate about technical innovation, I apply self-taught Machine Learning and Deep Learning skills to develop predictive models and neural networks for production systems. I’ve also advanced our AIOps strategy by integrating Generative AI capabilities and conducting proofs of concept for Agentic AI solutions using CrewAI, n8n, and LangGraph to enable intelligent automation.
EDUCATION
Anna University Chennai
Bachelor's degree, Electrical and Electronics Engineering
SKILLS
ABOUT PRASANA BALAKRISHNAN
With 17+ years of experience in the IT services and telecommunications domain, I focus on driving operational efficiency through AI and automation. Currently part of Cognizant’s Service Delivery and Automation function, I work on integrating AI-driven solutions to enhance reliability, predictive analytics, and incident management.Certified in Generative AI by Google and Azure Architecture by Microsoft, I have hands-on experience in AIOps, Gen AI, and Machine Learning. My goal is to bridge traditional IT service management with modern AI capabilities.Skilled in ITIL-based processes, including Incident and Problem Management, I bring strong domain knowledge in telecom provisioning, SIM ordering, rating and billing, and enterprise integration systems.I’m passionate about exploring how Generative AI and automation can redefine service delivery and enterprise transformation.
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