Pramod Sahani
after Sales Service Specialist @Frido
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WORK HISTORY
after Sales Service Specialist @Frido
Pune District, IN
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Engineer's degree, Mechanical Engineering
ABOUT PRAMOD SAHANI
Customer Support and Liaison Specialist with 4 years 8 months of experience across aerospace, automotive, and Manufacturing sectors. Skilled in managing 150+ tickets/day with 95% SLA adherence, reducing service turnaround by up to 30%, and driving client satisfaction through escalation handling. At Asteria Aerospace, I improved UAV service workflows, optimized SLA performance, and ensured 100% compliance for Defence UAV projects. At Boodmo (Spare Parts Expert), I delivered 95% First Contact Resolution, boosted CSAT by 15%, and reduced social media escalations by 20%. My foundation as a Quality Inspector strengthened my eye for detail, compliance, and defect reduction. I specialize in bridging clients and technical teams to deliver **service excellence, operational efficiency, and customer loyalty**. Open to opportunities in Customer Support, Client Success, Service Operations, and Technical Liaison roles across industries.Let’s connect to collaborate and explore opportunities!#CustomerExperience #TechnicalSupport #Aerospace #CareerGrowth #ProfessionalJourney
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