Prajakta Patankar

Workforce Planning Analyst @Hm Health Solutions

Spearheaded process transformation at Highmark Health: Successfully implemented a talent pipeline initiative resulting in a significant reduction of escalations in project staffing.Improved Project Kick-off Efficiency: Established weekly recurring meetings to proactively manage resource allocation and ensure timely project starts, eliminating the reactive, escalation-driven approach of previous years.Contributed to DAC 2.0 Workstream: Participated in discussions with B&E and Portfolio teams, advocating for improved data accuracy and transparency to streamline staffing processes and prevent downstream delays.Achieved SAFe Certification: Expanded skillset and knowledge base by completing SAFe certification, actively utilizing available resources for ongoing learning and application.Improved Cross-functional Collaboration: Proactively collaborated with billing, finance, portfolio, and CPD teams to streamline resource allocation, address pain points, and maintain established project staffing processes.Mentored and Trained New Team Members: Successfully trained and mentored new team members, equipping them to manage their domains independently and fostering a collaborative team environment.Developed Business Process Documentation: Collaborated with colleagues to document key business processes, improving knowledge sharing and consistency.Focus on Customer Needs: Consistently prioritized customer needs through proactive communication and responsiveness.