Praise Ohabuike
Operations Customer Service Expert @TP
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WORK HISTORY
Operations Customer Service Expert @TP
Enhanced customer experience through proactive issue resolution across calls, chat, andemail- Collaborated cross-functionally to improve service KPIs such as CSAT and FCR- Monitored compliance with SLAs and supported adherence to data protection regulations(GDPR, PCI-DSS)- Partnered with quality and IT teams to improve workflows and support continuousimprovement.
EDUCATION
Abia State University
Bachelor of Medical Laboratory Science, Hematology
Avado
Foundation degree, Human Resources Management/Personnel Administration, General
ABOUT PRAISE OHABUIKE
Customer service/HR Professional | Talent Acquisition Specialist @Quilombo UK| Operation Customer Service Expert @TP UK | Volunteer UHCW NHS Trust
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