Praful Bhagat
General Manager - Ip Network Configuration Change Management @Vodafone Idea Limited
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WORK HISTORY
General Manager - Ip Network Configuration Change Management @Vodafone Idea Limited
Hyderabad, IN
Spearheaded proactive Project Management, Configuration Management, and service delivery initiatives, ensuring seamless operations and client satisfaction. Led efforts to expand network automation and enhance processes, optimizing operational efficiency and productivity. Governance of Partners, Regional Networking teams, and stakeholders to ensure the smooth advancement of all networking assignments and projects, fostering collaboration and synergy. Implemented new software releases across the network, ensuring readiness for new features and minimizing unplanned network downtime, thus enhancing operational reliability. Leveraged expertise in IP Network to drive network design and planning initiatives, ensuring optimal performance and scalability. Defined service standards and guidelines to benchmark excellent service delivery, contributing to enhanced service revenue generation and customer satisfaction. Implemented and managed the change control process, ensuring smooth transitions and minimizing operational disruptions, resulting in a 40% reduction in system downtime during changes and a 30% improvement in overall operational stability. Managed Planning, Scheduling, Monitoring & Controlling of implementation activities, achieving project targets effectively and ensuring technical and commercial success. Administered continuous improvement initiatives in SLA and FTR metrics, driving operational excellence and customer satisfaction. Skilled in designing effective RFP criteria to hold vendors accountable for software upgrade tools, inventory management tools, configuration management tools, and onboarding new vendor equipment, enhancing operational capabilities and vendor accountability.
EDUCATION
Nagpur University
B.E.
SPJIMR SP Jain Institute of Management & Research
Postgraduate Program
Jaipur National University
Master of Business Administration - MBA
SPJIMR SP Jain Institute of Management & Research
Executive MBA
SKILLS
ABOUT PRAFUL BHAGAT
With over 16 years of experience in IT operations, I currently serve as General Manager…
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