Prachi K
Customer Experience Specialist @Air Canada
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WORK HISTORY
Customer Experience Specialist @Air Canada
ON, CA
Provide the highest level of customer service, and provided information regarding flights, fares, special offers, and lounge services via phone, emails, and in-person interactions• Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction• Assist the customers in cross-selling & up-selling products and services; develop and implement customer retention strategies to increase loyalty and repeat business• Strengthen the Maple Leaf Lounge program and interact and handle Super elite members of the airline• Act as the lead \"go-to\" person for new reps and train both new and established employees• Ensure compliance with key control and other policies, including maintaining confidentiality in our secure environment and collaborating with cross-functional teams
EDUCATION
University of Mumbai
Master's degree
Narsee Monjee College of Commerce and Economics
Bachelor of Commerce - BCom
ABOUT PRACHI K
A Human Resource (HR) management and recruitment specialist with strong business acumen and a comprehensive background in various HR and talent acquisition functions. Proficient in managing a broad spectrum of administrative, customer service, and management tasks. Skilled in overcoming employer challenges through innovative solutions, system enhancements, and process improvements that boost efficiency, elevate customer satisfaction, and drive bottom-line results. Demonstrates excellent communication, time management, and organisational skills, thriving in fast-paced, deadline-driven environments while maintaining meticulous attention to detail and accuracy.
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